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I'm a Technical Support Representative turned SME/L2 (escalations) turned QA (Quality Assurance Specialist). This site was built to display the lives of people in this toxic atmosphere we all seem to both enjoy and hate called the Call Center Industry. This blog is the convolution of the stories of people who work at our call center but for their sakes, we will not reveal their true identities.

Here are our Cast of Characters:

Program Manager Shredder Gupta Assistant Program Manager Betty La Fea Program Supervisors: Technical Support: Gobernator Lady Lee Seguerra Hermano Moreno Mr. Footstep Customer Service: Mack Daddy Mack Mommy Tinker Bell L3/Escalations: Mr. Perfect

Escalations: Escalations Supervisor: Chubby David L2/Escalations Team: Chicken Alien Jesus Babaeng Nakakalbo Manyak 1 Manyak 2 Delicious Quality Team Quality Supervisor: Sire QA Customer Service: Clay Aiken Lola Basyang QA Tech Support: Gerger Pepito Yours Truly